Who we are
CrateSense is operated by the SoilNerd team. For any privacy questions contact [email protected].
Data we collect
- Account: email address, DJ name (optional), login tokens.
- Social login: profile basics returned by the provider (e.g., name, email, profile ID).
- Library metadata: when you sync, the local agent sends derived metadata about your tracks (artist, title, duration, audio fingerprint, identifiers like ISRC or catalog number). No audio files, file paths, or binary data are transmitted — only mathematical derivatives and factual metadata.
- Audio fingerprints: short, non-reversible mathematical hashes computed from your audio files locally. These cannot be used to reconstruct or play back the original audio. They are used solely for track identification and deduplication.
- Device & app events: OS type/version, app version, timestamps of onboard/scan/sync actions.
- Service logs: IP address, user agent, request metadata for security/abuse prevention.
How we use data
- Authenticate users and deliver download links.
- Operate the catalog, discovery, and sync services.
- Aggregate derived metadata across users to build and maintain a shared music identity database. This improves catalog accuracy, identity resolution, and recommendation quality for all users. Only factual metadata and fingerprints are aggregated — never audio files or file paths.
- Security (fraud/abuse detection) and service analytics.
- Support and issue resolution.
Sharing
We do not sell data. We share only with processors that help us operate the service (e.g., email delivery, Cloudflare edge). We will disclose if required by law or to protect the service.
Retention
Account and auth data are retained while your account is active. Operational logs are kept for up to 90 days unless required for security investigations. You can request deletion at any time.
Your choices
- Request a copy or deletion of your data: [email protected].
- Disable catalog contribution in your account settings to stop your metadata from entering the shared database. You will still receive recommendations, though quality may be reduced.
- Request erasure of your observation records. When you do, we delete all records linking your account to specific tracks in the shared database, adjust aggregate counters, and remove your contribution attribution. Factual metadata about musical works (artist names, titles, identifiers) that has been independently confirmed by other users will remain.
- Revoke social-login access via your identity provider.
- Uninstall local agents to stop device telemetry.
Security
Transport is protected with HTTPS. Access requires authenticated tokens. Production data is access-controlled.
Cookies
We use session/local storage for auth tokens and basic preference caching. No advertising cookies are used.
Contact
Email: [email protected]